4/10/2024 0 Comments Microsoft 365 business voice setup![]() Phone numbers in Business Voice can have two types: user phone numbers that can be assigned to users and service numbers that can be assigned to services such as Call Queues. Number porting occurs based on account information and if you cancel your subscription, it will not succeed. Your customer should not cancel their existing services with the current carrier until the number port has been completed. You can do this by obtaining a Customer Service Record (U.S.), Equipment Record (Canada), or pre-order validation bill from the current carrier.ĭo not cancel existing services until porting is complete. Please validate the information accuracy with the existing provider before submitting the port request. ![]() The success of your port request depends on the accuracy of the information that you provide to Microsoft when you create it. Validate Information you provide in a porting request. ![]() All phone numbers in a port order must be from the same carrier.Toll-free phone numbers must be submitted on separate port orders. ![]() Submitting multiple orders for the same carrier and account number may fail as the losing carrier may only accept one at a time. Careful planning is necessary to properly schedule the port order.Phone numbers from different account numbers in a single port order will fail. Submit one order per each account number from the losing carrier.This may result in the numbers being out of service over the weekend. Avoid requesting to schedule the execution of number ports on Friday afternoon because it will limit our staff’s ability to connect with the losing carrier (if necessary).Request to schedule the execution of your ports during business hours in your time zone.The following rules are important to be aware of when creating porting requests: Please use the aliases as defined in the PSTN Service Desk contact information article. When your specific porting request (or request for new phone numbers) is not supported by the Wizard in Teams Admin Center, it needs a manual port request via e-mail. You’ll benefit from an automated process and a structured wizard with additional guidance. If you are in a supported region for the automated number porting process through Teams Admin Center, we strongly recommend you to use this method. Microsoft takes your request and submits it to the losing carrier and then relays their response back to you.īelow are a few best practices that would make your number porting process as smooth as possible :.Choosing a target date does not mean that the port will happen on that date – the port will only occur on the target date IF the losing carrier provides approval to allow your numbers to be ported away from their system on the date that you have asked for. When placing a port request, you will be asked to choose a target porting date and time.Microsoft has no say in this decision and cannot influence the behavior of the losing carrier, as it is based on completion and accuracy of the port request data. The losing carrier will process the port request and respond with either an approval or a rejection.In a nutshell, the gaining carrier (the phone service provider that you want to port your numbers to, i.e., Microsoft) raises a port request on your behalf (the end customer) and sends it to the losing carrier (the phone service provider that currently owns the phone numbers that you are trying to port).Let’s quickly look at the porting process on a high level: This document provides a summary of how our porting process works and includes additional guidance and resources to assist you in completing your porting requests most efficiently. To minimize potential issues, it is important to avoid common mistakes when submitting your porting requests. Porting your existing phone numbers to Microsoft 365 Business Voice can be a simple and straightforward process. If you already have phone numbers that you would like transfer to Business Voice, you can bring them with you by porting them from your previous service provider to Microsoft. Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system.
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